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Mike committed to two things last month: a revised pricing proposal by end of next week, and a written response to the SLA targets you proposed. Both came from the Atlas weekly sync on the 17th and were echoed in his follow-up email three days later.
Sources
Mike promised a revised pricing proposal by end of next week. Team agreed to descope live alerts from beta.
Three-tier model with usage-based overage; consider bundling telemetry with white-glove onboarding.
Section 4.2 caps liability at 12 months of fees; renegotiation triggers on >20% usage variance.
Mike: 'We have flexibility on annual commit if we can get to a per-seat ceiling under $X.'
9 meetings, 14 notes, 3 open tasks. Last touch 2 days ago. Renewal in 11 weeks.